Frequently Asked Questions

Customer Support

Frequently Asked Questions

If you have other questions not answered in this Q & A, Please drop us a line to: , we will reply promptly.


Customer Service at your fingertips:

Customer service representatives are available Monday through Friday 9:00am to 6:00pm EST

to take your order and answer questions.

Contact us via e-mail:

1-800-825-6470 - In USA

++732-560-9100 - from outside USA


All questions will be addressed within 24 hours of receipt.

We appreciate your business and look forward to serving you!


Q. Is your website secure?

A. Yes. We take the utmost care with the information that you provide us when placing

your order on our website (or through any other means). 

The server that hosts our bookstore encrypts the transmission of all credit card and personal customer

information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

During the encryption process, information is scrambled into small bits of code that cannot be read

as they travel to us over the Internet. Once we receive the encrypted information, we use a private,

one-of-a-kind key to decode it. 

All of the information you provide during the ordering process is restricted to our staff,

and we make sure that all of our employees up-to-date on our security and privacy policies.

If you have further questions about the security of ordering on our website

please feel free to e-mail us atat .


Q. How do I place my order?

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction,

move your cursor to the top-right corner of the screen to the cart image and click on the “Checkout” button.

You will then be transferred to our secure server and asked to either create a new account or place an order

as a Guest Checkout without an account.


If you expect to purchase additional products, you may want to consider setting up an account.

If you choose to do so, our site will maintain on file your billing and shipping information as well as

your payment data so you do not have to fill out this information each time you visit our secure server.

You will also have the ability to view your complete history of purchasing as well as Your Wish List.


Once you have decided how to proceed, you will be prompted to enter the name and address of the

intended recipient of your shipment (i.e. your delivery information), followed by your billing details.

You will have the option of indicating that the shipping and billing details are the same, if applicable.


After providing this information, you will need to select and check your shipping preferences.  

If you have a valid promotional code, you may enter it in the "Coupon Code" field directly

beneath the shipping information. Be sure to click on the "Apply Coupon" button in order to have

your savings calculated and applied to your order.


After completing the shipping and coupon discount information, you will need to enter in your payment details. 

Once you have completed the form, click on the "Confirm Order" button. You will be brought to a screen that

provides an order summary. Once you are ready to complete your order,

click on the "Submit order" button to the lower right of your screen. 

You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.


Should you encounter any difficulties during the checkout process, please feel free to contact our

customer service department using one of the options listed at the top of this page.



Q. How do I view what’s in my shopping cart?

A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen.

Once you click on this icon, you can easily change the quantity of the items you want to purchase by updating

the quantity listed and then clicking the blue button “Update” link. You can also delete any item

in your cart by clicking the red button marked X “Remove” link.



Q. How can I sign into my account and/or edit the information in my account?

A. If you previously purchased items from us then you may have opted to create a personal account in our system. 

If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen.

This takes you to a page where you will be prompted to enter the e-mail address and password that

you registered with us when you created the account.  If you have forgotten your password,

you can create a new one by click on the "Request new password" tab. After your data has been verified,

your account data will appear and you can either edit existing information or proceed with the checkout process.


Q. How will I know that you have received my order?

A. After you complete the checkout process, a receipt will appear on your screen detailing your final order

including shipping charges, your billing address, and the items that are being sent to your shipping address.

Please keep this receipt for your reference.


You will also receive confirmation via e-mail that we have received your order.

(Please be sure to enter your e-mail address correctly on the order form so that we

can be sure to deliver your confirmation to you.)



 Q. What are your shipping and handling rates?

A. Shipping and handling rates vary depending on the destination of the order and are based

on the total cost of the order.  All shipping costs are calculated using a U.S. Postal Service shipping module.


Q. What are your payment options?

A. We accept all major credit cards: Mastercard, Visa, American Express, Discover, Payment via PayPal , and checks.


All checks submitted for payment should be made payable to "Jerusalem-Gifts."

Note that checks must be written in U.S. Dollars and must be drawn from a U.S. bank.

Also, when placing an order with a check, please be sure to add the appropriate shipping and handling costs.


Q. What is your returns policy?

A. We want you to be completely satisfied with your order. If for some reason you are not and

you wish to return your purchase, you’ll need to call our Customer Service department at 800-825-6470

to obtain an approval number.  Once you have obtained your approval number,

please follow these three easy instructions to return your purchase:


If an item needs to be returned for any reason, send us an e-mail or call us for a

return confirmation number to be placed on the package.

Return to our Order-Processing Center at:

Jerusalem-Gifts - Office

370 Campus Drive Suite 121

Somerset, NJ 08873 USA

Make sure the item is in a new unused condition.

Enclose a copy of your invoice or your order date with the returned item so that we can issue the proper credit or refund.


If you have additional questions about our returns policy,

please e-mail our Customer Service department at


Q. How long after placing my order should I expect to receive my shipment?

A. All orders are shipped from our warehouse in New Jersey within 48 hours of the order being placed.

Purchases shipped anywhere in the continental United States will arrive within 2-4 business days

of the order date. Orders being shipped outside of the United States generally arrive within 3-4 weeks of the order date.


We look forward to serve you and hope to become a permanent name on your gifts suppliers' list.